New York's Boutique Hotel Business is Still Bustling, If Not Quite Booming
By: Jenny Bailly
Photo below: (1) Hudson Hotel (2) W New York (3) W New York (4) W New York
Photos courtesy of Hudson Hotel, W New York
NEW YORK, Dec 16, 2001/ --- When Studio 54 co-founder Ian Schrager opened Morgans and The
Royalton hotels in the mid-'80s, the concept of an urban inn for the deep-pocketed and
design-savvy was a new one. In the years since, however, boutique hotels have become mainstays
of the New York scene for visitors and locals alike.
Their keenest marketing tools - trendy bars and restaurants that draw star power - attract
just as many New York nightlifers as out-of-towners.
Now some doomsayers are predicting that the boutique lodging biz could be put to sleep by
the current tourism slump and recession.
But while it's true that these fashion-forward, intimate hotels aren't doing the booming
business they were a year ago, they're certainly not ghost towns. NYC & Company, the city's
official tourism marketing association, says the Thanksgiving weekend saw occupancy rates
down, but only by about 10 percent from last year.
Last Thanksgiving day, hotels were about 77 percent full; this year they were at 64 percent.
That relative equilibrium has been established thanks to NYC & Company's concerted
post-September 11 push. Under the association's "Paint the Town Red, White and Blue" campaign,
launched in early November, boutique hotels like The Muse and The Dylan are offering packages
as low as $157 that include hotel accommodation, a Broadway show, a dinner gift certificate,
parking coupon and donation to the Twin Towers Fund.
Television ads for the promotion began less than two weeks ago and more than 30,000 calls
have already rolled in.
Keith Yazmir, vice president of communications at NYC & Company, concedes that small boutique
hotels are still more vulnerable than larger, more established chains though. "They are
caught, in a sense... The rise of boutique hotels really paralleled the jump in travel and
the booming economy that we've experienced over the last few years," he says.
The key to surviving, according to Yazmir, is to be "well-established and have carved out
a client base."
Like Andre Balazs' Mercer Hotel in Soho, a favorite among New Yorkers that boasts an
impressive repeat customer business. According to a spokeswoman, The Mercer is once again
at regular occupancy for this time of year.
And Jennifer McMahon, director of sales and marketing for The Muse - a 200-room Times
Square hotel open just over a year - expects her establishment to perform similarly. "We're
sold out tonight, we will be tomorrow night and Sunday, Monday, Tuesday, Wednesday and
Thursday of next week," she notes, adding that bookings are already coming in for the
January 5 to 11 fashion market week and February's fashion shows.
The latest offering from the man who started it all, Schrager's Hudson Hotel, is still
booming, too. A Thanksgiving-weekend trip to its Phillippe Starck-styled lobby found the
main bar bustling.
Hudson Hotel
Photo courtesy of Hudson Hotel
A spokeswoman for the Hudson Cafeteria, the hotel's only restaurant, attests that the eatery
is "packed." She even laments that when she called the other day to make a reservation for
an associate, "they had no rooms to give us. I guess their holiday season is going well."
More impressive still is the fact that a number of downtown outposts have risen above the
devastation. Sister hotels Tribeca Grand and Soho Grand, which graciously opened their
rooms to those in need in the wake of the attacks, have already returned to normal occupancy
levels.
Spokesman Paul Lerner says that although most of the displaced residents that they housed
have moved back home, the hotels' combined 500 rooms are still full. "We're pretty much
booked. Availability has been tough," he reports.
Lerner has seen a lot of good come out of the last few months. "People in the neighborhood
have come to think of the Tribeca Grand as their living room," he recalls. "That was how
the hotel was conceived ... and that's really happened now."
To wit, the primarily business traveler-oriented hotels are inaugurating more family-oriented
services. Starting Sunday, the Tribeca Grand will offer a "Grand Sunday Brunch" that features
eight buffet stations - including Mickey Mouse waffles. Films like "The Wizard of Oz" and
"Willy Wonka and the Chocolate Factory" will show in its private screening room.
The Regent Wall Street, located only blocks from the World Trade Center destruction, hasn't
closed its doors since September 11. Filled to capacity that day, the coming week was set
to be the best the hotel had ever had.
Instead, it became a hub for relief workers and displaced residents. General manager
Christopher Knable is confident that the five-star, 144-room boutique hotel will once again
return to its 100 percent occupancy levels.
The way the city is getting behind the business, that just might happen. Mayor Rudy Giuliani
and Starwood Hotels chief Barry Sternlicht, who oversees the W chain of "style" hotels
(classified as the slightly bigger sister of the "boutique" lodging), staged a dedication
ceremony yesterday at Times Square for the W Times Square.
The fifth Manhattan outpost for the chain, the W Times Square will open on December 27,
only three weeks behind schedule, and the first to open in New York since September 11.
And early next year The Ritz-Carlton Battery Park, just steps from Ground Zero, will open
its doors. If you build it, they will come - or so the hotel business hopes.
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